Here is the story: we have a survey that gives us figures on document verification, but it does not tell us why people act this way.
Two character types emerge: one meticulous, the other more careless, and their motivations are personal narrative arcs.
For example, imagine Sarah, who verifies her passport months in advance because she has already missed a flight due to an expired document; for her, it is a matter of relief.
On the other hand, Marc only checks his documents at the last moment because he knows he is in order and does not have the same travel anxiety.
The survey sees numbers, but the real tension lies in these individual stories, and that is what truly explains things.