Scene one: a survey collects figures, that's true, but these figures do not tell the whole story of what drives people to act this way, especially for identity document verification.
Imagine a young mother, juggling between two jobs and her children's homework, who checks "last minute" for her travel documents; is it a choice or a consequence of her hectic life?
The survey sees the "what", but rarely the "why", and this is a crucial beat missing to truly understand the stakes.
Without this human story, we cannot really help people plan better; we only observe a percentage.