P&L test: if responses do not translate into a more effective revenue strategy, the survey is a cost, not an asset.
It's not about the elegance of prose, but about tangible results.
A descriptive observation is an expense if it doesn't lead to a profitable action, such as adjusting marketing communication to target the 25% of latecomers.
In Germany, this compliance is not a suggestion, but a rule with penalties for non-compliance, which drastically changes the dynamic.