I am allergic to the flashy suggestion that a simple Google Forms survey "explains" the behavior of verifying identity documents.
Where is the concrete proof that the 11 questions concern document verification and not just general vacation planning?
It does not change the actual cash flow nor the practical constraints of who must do what, and when.
Without a direct and validated connection between the questions and the identity behavior, it remains a speculative interpretation and not proof, as if a new gadget was presented with glossy advertising but no user manual.
For example, a survey on car color preferences will not explain the dynamics of their mechanical maintenance.