Three characters in this market: the foresighted traveler, the improviser, and the official behind his counter, and the ease of access to digital services does not change the fundamental issues of individual responsibility.
Digital fluency, as the author describes it, is a beautiful narrative arc, but it forgets that the fear of failure or forgetting remains a powerful motivation.
Take the case of my neighbor, Madame Dubois, who, even with FranceConnect, still prefers to go to the town hall to check her papers because she fears making a mistake online.
The tool is there, but habit and personal predisposition still dictate the scene.