Lacunar process: Who owns the decision to include or exclude local events in destination validation, without clear specification of the traveler's objectives? Without documentation of expectations, such as seeking tranquility or festivities for Müller, the impact of events remains ambiguous and cannot be considered a major component by default.
A sign-off procedure should be established to qualify this impact, otherwise there is a risk of escalation of post-booking problems.
For example, for a traveler seeking calm, a festival is a disturbance, not an element to be positively validated, and its non-critical integration into the process is a governance error.