The narrative of more models doesn't always translate into a better arc for actual users; we've seen this play out with plenty of digital government services.
Take, for instance, a few years back when our local Services Québec office pushed a new online platform for family benefits—on paper, a huge jump in "available options," from 63 to almost 700 services, but the human journey remained complex.
Many families, especially those without reliable internet or who prefer in-person contact, found themselves still lining up, needing help to navigate the supposed improvements, showing that raw numbers don't tell the whole story of access or ease.