Terms of Service

Parties: Lambda Vision SAS ("Lambda Vision", "we", "us") and the customer identified at sign-up (the "Customer").

By signing up or signing an order form, the Customer accepts these Terms (the "Agreement").

1. Purpose and Contractual Documents

These Terms govern access to and use of the Solsice platform and APIs operated by Lambda Vision (the "Services").

The Agreement consists of, in order of priority: (1) the Order Form / subscription page, (2) these Terms, (3) the Data Processing Addendum (DPA), (4) the Privacy Policy, (5) the Acceptable Use Policy (AUP), (6) the list of Subprocessors. In case of conflict, the order above prevails.

2. Key Definitions

3. Subscription, Term, Renewal

Access is provided via a subscription defined in the Order Form (the "Subscription Plan") for the subscription term agreed in that document.

Unless otherwise stated, the subscription automatically renews for the same term, unless either party gives prior notice. Lambda Vision may update the Services without materially degrading the current Plan.

4. Access and Support

Subject to payment of the Fees, Lambda Vision grants a non-exclusive, non-transferable, non-sublicensable right to use the Services for the Customer's internal needs and by its Users.

Email support is available Monday through Friday at support@solsice.com.

5. Prohibited Uses

The Customer must not (and must not permit any third party to): (i) resell, rent, or sublicense the Services; (ii) circumvent the limits of the Plan; (iii) impair security or attempt unauthorized access; (iv) reverse engineer; (v) violate the law, third-party rights, or the AUP; (vi) use the Services to create a competing service; (vii) introduce malware, overload, or disrupt the Services. Each User must use unique, non-shared credentials. The Customer remains responsible for the activity of its Users.

6. Personal Data and Confidentiality

• Roles: the Customer is the Data Controller; Lambda Vision acts as Processor when processing the Customer's personal data.
• DPA: Lambda Vision's DPA applies to such processing in accordance with the GDPR.
• Privacy Policy: transparently describes the processing carried out by Lambda Vision.
• Third-party / external integrations: when the Customer enables third-party integrations (including AI model providers), data may be transmitted to them depending on their operation; the Customer must ensure these transfers comply with applicable laws.
• Unstructured personal data: personal data may be sent to Lambda Vision by the Customer. By default, if personal data is transmitted to Lambda Vision via a Solsice application or via the API, such personal data is considered unstructured personal data. The Customer is solely responsible for ensuring that the processing of unstructured personal data uploaded to the Services by the Customer or User complies with applicable data protection laws.
• Confidentiality: each party protects the other's confidential information and uses it only for the performance of the Agreement; disclosures are permitted to professional advisors bound by obligations and where required by law.

7. Intellectual Property

• Customer Data: remains the property of the Customer. The Customer grants Lambda Vision a limited license to host, process, secure, and operate the Customer Data in order to provide the Services.
• Customer feedback: may be freely used by Lambda Vision to improve the Services.
• Usage Data: Lambda Vision may (i) collect, analyze, and otherwise internally process Usage Data for its operational needs, in particular for security and analytics, in order to improve and optimize the Services, or for other development, diagnostic, and remediation purposes related to the Services or other Lambda Vision products or services, and (ii) disclose Usage Data only in aggregated and/or anonymized form as part of its business, in a manner that does not allow identification of the Customer or any of its Users.
• Lambda Vision IP: the platform, software, documentation, trademarks, and any deliverables remain the property of Lambda Vision. No rights are granted beyond the license to use described above.

8. Fees, Payments, and Taxes

Fees are set out in the Order Form. Unless otherwise stated:

• pre-billing at the start of each period;
• automatic renewal at then-current rates;
• no refunds for partial periods;
• certain features are usage-based (overages may require an upgrade or be limited);
• in the event of non-payment, Lambda Vision may suspend access;
• the Customer is responsible for applicable taxes.

9. Warranties

Mutual warranties. Each party confirms that it has the authority to enter into this Agreement and that doing so does not violate any other obligation.

Lambda Vision warranties. During the Subscription Term, Lambda Vision warrants that: (a) the Services will operate substantially as described in the Documentation; and (b) the Agreement provides for appropriate measures to protect the security, confidentiality, and integrity of Customer Data.

If Lambda Vision fails to meet these warranties and the Customer notifies Lambda Vision within 30 days, Lambda Vision will (i) correct the Services or (ii) terminate the Agreement and refund unused Fees.

Customer warranties. The Customer warrants that: (a) it has the necessary rights and consents for Lambda Vision to process the Customer Data; (b) it will use the Services lawfully and in compliance with this Agreement; and (c) it will comply with the terms of any third-party services it connects to Solsice.

Disclaimer. Except as expressly stated above, the Services and Documentation are provided "as is". Lambda Vision disclaims all other warranties, express or implied, including non-infringement, merchantability, fitness for a particular purpose, accuracy, or uninterrupted availability.

10. Indemnification

By Lambda Vision: defense/indemnification of the Customer against third-party IP infringement claims arising from the Services, with corrective measures (license, modification, replacement, pro-rata refund). Customary exclusions apply (misuse, unintended combinations, third-party modifications, obsolete versions, Customer Data, third-party services).

By the Customer: defense/indemnification of Lambda Vision for claims related to the Customer Data, unlawful or non-compliant use, or third-party integrations enabled by the Customer. Procedure: prompt notification, the indemnifying party controls the defense, reasonable cooperation.

11. Force Majeure and Hardship

Neither party is liable for a failure caused by a force majeure event. If it lasts 90 days or more, the other party may terminate upon notice.

Hardship (French Civil Code art. 1195): a party may request renegotiation; failing agreement within a reasonable time, either party may terminate without charge.

12. Limitation of Liability

Unlimited liability. Nothing in this Agreement limits liability for: (i) death or personal injury caused by negligence; (ii) fraud; (iii) infringement of Lambda Vision's intellectual property; (iv) payment obligations; or (v) any liability that cannot be excluded by law.

Limitations. Neither party is liable for indirect or consequential damages such as loss of profits, revenue, goodwill, data, or system availability.

Mitigation by the Customer. The Customer is responsible for maintaining backups, monitoring its systems, and promptly reporting issues. Lambda Vision's liability for data loss is limited to recovery efforts that would have been possible if the Customer had implemented appropriate backups.

Liability cap. Except in the cases above, each party's total liability under this Agreement is capped at 100% of the subscription fees paid (or due) during the 12 months preceding the claim. Multiple claims will not increase this cap.

Risk allocation. These limits reflect the agreed allocation of risk and form an essential basis of the pricing of the Services.

13. Suspension

Lambda Vision may suspend all or part of the Services (with notice as soon as reasonably possible) if: (i) material breach, (ii) risk to the integrity/security of the service or to other customers, (iii) legal requirement, or (iv) suspected unauthorized access.

14. Term, Termination, Return of Data

The Agreement runs from the Effective Date for as long as subscriptions remain active.

Termination. Either party may terminate for uncured material breach (30 days), cessation of business, or insolvency proceedings.

Upon termination:

• access rights end;
• clauses that by their nature must survive continue to apply (payment, confidentiality, IP, limitation of liability, governing law, etc.).

15. Beta and Free Trials

Under certain conditions, beta features or free trials may be provided without warranty. Where applicable, they may be modified or discontinued at any time. Service levels do not apply by default.

16. Open Source

Open source components may be used; their licenses apply where required. Lambda Vision remains responsible for the provision of the Services.

17. General Provisions

• Governing law / Jurisdiction: French law; the courts of Paris, France.
• Assignment: not assignable without prior written consent, except as legally provided for corporate transactions.
• Independent contractors.
• Severability / Waiver: partial invalidity does not affect the remainder; no implicit waiver.
• Independent contractors. The parties agree that each is an independent contractor and that neither has the right or authority to assume or create any obligation or responsibility on behalf of the other.
• Modifications: Lambda Vision may update these Terms; continued use constitutes acceptance.
• Electronic signature accepted.
• Entire agreement: supersedes prior provisions on the same subject matter.

Data Processing Addendum (DPA)

Between: Lambda Vision SAS ("Processor"), a company registered in France, with its registered office in Nonancourt, France.

And: the customer identified in the Agreement ("Controller").

1. Purpose and Scope

1.1 This Data Processing Addendum ("DPA") applies when, and to the extent that, Lambda Vision processes Customer's personal data as a Processor, on behalf of the Customer acting as Controller, in connection with the provision of the Services under the Agreement.

1.2 In case of conflict between this DPA and the Agreement, this DPA prevails with respect to data processing.

2. Roles and Responsibilities

2.1 The Customer acts as Controller, determining the purposes and means of processing the Customer's personal data.

2.2 Lambda Vision acts as Processor, processing the Customer's personal data only on documented instructions from the Controller.

2.3 Lambda Vision will immediately inform the Controller if, in its opinion, an instruction violates the GDPR or other applicable law.

3. Confidentiality

3.1 Lambda Vision ensures that persons authorized to process the Customer's personal data are bound by confidentiality obligations.

3.2 Access to the Customer's personal data is strictly limited to those who need it to perform the Agreement.

4. Subprocessors

4.1 The Controller authorizes Lambda Vision to engage subprocessors for the performance of the Services.

4.2 The current list of subprocessors is maintained in these Terms, which form an integral part of the Agreement.

4.3 Lambda Vision will inform the Controller of any planned addition or replacement of subprocessors and will offer the opportunity to object where justified.

5. Security Measures

5.1 Lambda Vision implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, in accordance with Article 32 of the GDPR. These include, without limitation:

• Encryption of data in transit.
• Strict access control and authentication.
• Logging, monitoring, and regular security audits.
• Backup and disaster recovery procedures.

6. Assistance to the Controller

6.1 Lambda Vision assists the Controller in responding to data subject requests exercising their rights under the GDPR (including access, rectification, erasure, restriction, portability, and objection).

6.2 Lambda Vision assists the Controller with its obligations relating to data security, breach notifications, and data protection impact assessments (DPIAs).

7. International Data Transfers

7.1 The Customer's personal data is primarily stored and processed within the European Economic Area (EEA).

7.2 Where transfers outside the EEA are necessary, Lambda Vision implements adequate safeguards, in particular the European Commission's Standard Contractual Clauses (SCCs) or equivalent approved mechanisms.

8. Audit Rights

8.1 Upon reasonable request, Lambda Vision will make available the information necessary to demonstrate compliance with this DPA.

8.2 Lambda Vision may satisfy this obligation by providing third-party audit reports, certifications, or equivalent documentation.

9. Term and Termination

9.1 This DPA remains in force for the duration of the Agreement.

9.2 Upon termination of the Agreement, Lambda Vision will delete or return the Customer's personal data in accordance with its Privacy Policy and applicable laws.

10. Governing Law and Jurisdiction

10.1 This DPA is governed by and construed in accordance with French law.

10.2 Any dispute is subject to the exclusive jurisdiction of the courts of Paris, France.

Acceptable Use Policy (AUP)

Lambda Vision SAS ("Lambda Vision", "we", "our") provides its software platform in SaaS mode to help teams and individuals work better. This Acceptable Use Policy (the "Policy") sets out the rules for using our Services.

This Policy is incorporated into the terms governing your subscription. By using the Services, you agree to comply with it. Capitalized terms not defined here have the meaning given to them in the applicable contract (Master Services Agreement or personal Terms of Use).

1. Prohibited Content

You and your Users must not use the Services to access, store, distribute, or transmit any content that is:

• illegal, harmful, threatening, defamatory, obscene, harassing, or otherwise offensive;
• depicting sexually explicit imagery or promoting illegal violence;
• discriminatory based on race, gender, religion, sexual orientation, disability, or any other similar protected status.

2. Prohibited Uses

You and your Users must not:

• copy, modify, duplicate, create derivative works from, republish, or distribute any part of the Services;
• decompile, reverse engineer, or otherwise attempt to extract the source code of the Services;
• use the Services to create or promote a competing product or service;
• resell, license, lease, lend, or otherwise make the Services available to third parties, except as expressly authorized;
• attempt to gain unauthorized access to the Services or assist third parties in doing so;
• use the Services for unlawful, fraudulent, intrusive, infringing, or defamatory purposes (including phishing, spam, or pyramid schemes);
• interfere with or disrupt the Services, their infrastructure, or other users;
• disable, circumvent, or impair any security or access control measure;
• use the Services in violation of Lambda Vision's applicable terms of use.

3. Enforcement

We may investigate suspected violations of this Policy. If we reasonably determine that a violation has occurred, we may suspend or terminate access to the Services without liability, in addition to any other remedies provided under the Agreement.

Annex — List of Subprocessors

Primary Subprocessors

Other Subprocessors

Publisher Details